From start to finish, the staff, medical technicians and doctors were professional, courteous, and straight forward. The final invoice was a little less than the original estimate.
Due to the large size, out vet recommended Upstate Veterinary Specialists as our vet determined that the large size would require reconstructive surgery (skin graft) a specialist should perform.
We highly recommend Upstate.
Our dog suddenly developed a very large tumor seemingly over night -- think half a lime size right under the skin on her right hip. We thought it was a snake or spider bite. Naturally, we took her to our regular vet, who, upon inspection believed it was a tumor. We had a biopsy performed that showed a very low grade cancer.
The front desk staff is very attentive and give personalized service. Dr. Krebs spends a great deal of time explaining the procedure and is dedicated and loving to the animals. This was a top notch environment and team all around.
We brought our little girl in for a total ear canal removal - she had developed a benign, but painful and stinky (!!) tumor. Dr. Krebs took great care of her and really made us feel comfortable and happy and confident that she was in good hands. She is now running around and playing like she did before that tumor went haywire in her ear. I would absolutely return to Upstate in the future. From the front office staff to the technician to the doctor, everyone was friendly and comforting. Thank you so very much, Upstate Vet, for loving on our Lady Oreo and for answering our worried questions after her surgery. You guys are awesome!
The chemo reduced the size of the tumor small enough to avoid need for any reconstruction. We brought her in the morning, and, picked her up the next day. The removed tumor and margin area were sent to the lab to ensure all the cancer cells were removed -- result confirmed success.
Our dog managed to break his femur while playing in our back yard. Of course it was a Saturday and we had to visit an emergency clinic, but UVS got us in Monday morning for Dr. Krebs to schedule the surgery. Dr Krebs called personally Monday evening to update us on the comfort level of our dog while waiting for surgery Tuesday morning. He called Tuesday morning to tell us how Riley did overnight and again after the surgery to let us know things went well. Then he called us again this morning to let us know what to expect today when we pick him up. Even though we are still in the middle of the injury drama, I couldn't be more pleased with the level of service provided. The whole staff that interacted with us was great. I have no doubt we will see the same level of service as we continue the healing process. Thanks guys for making this process as easy as possible.
Everyone that we met at the office was so friendly and concerned for our little girl. Dr Krebs was extremely knowledgeable and explained everything to us, from what was wrong with Moochie to exactly how he was going to fix it and how to care for her once she was home. Watching him interact with our dog, it is obvious that Dr. Krebs cares deeply about the animals that he treats.
All in all, the surgery recovery went without any hitches. The 8" incision healed over quickly, and, a week later no more head cone. We were able to restart incision after 10 days.
Dr Krebs called himself to update us once the surgery was over and we got a second update when Moochie was completely recovered from the anesthesia and again the next morning. She is recovering wonderfully and I couldn't have asked for a better team to take care of her.
So, off to Upstate. They determined we should try to reduce the tumor, first with steroids. One week later, the tumor was size was halved. Alas, still too large to avoid some level of reconstruction, they called the "skin flap" method. That would involve a series of incisions to pull/tug skin to cover the tumor area. So, they then recommended a single dose of chemo, injected right into the tumor. We were told that chemo in dogs was much less disruptive to a canine's systems than in humans. Except for drinking copious amounts of water, neither the steroids or chemo had any side effects.
But the most telling thing in my opinion, was Moochie's demeanor when we picked her up to bring her home. She was happy to see us, but was also very calm and content with the staff, so I know that she was treated very well the whole time that she was there.
I highly recommend this vet to anyone and everyone, they are very knowledgeable and experienced, as well as compassionate and caring to the animals that they treat. Your fur babies are in good hands with this team!
Our elderly Teacup Chihuahua, Moochie, had a cough and then suddenly began having issues urinating. A trip to our vet revealed that she had a hernia that was trapping her bladder so that she couldn't go. We were referred to Upstate Vets by our vet, who highly recommended them.
Upstate Veterinary Specialists Asheville is a US Veterinary Care based in Asheville, North Carolina. Upstate Veterinary Specialists Asheville is located at 22 Fall Pippin Lane # 102, Asheville, NC 28803, USA.
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