Heather and Bo Hensley
Because I believe we get what we put out there I know that their staff will one day understand my heartache over my Evey girl. I did not appreciate that the staff down played my concern when my baby girl’s eye popped out! Making jokes or light of the situation when someone is in distress is not appropriate. Empathy would be a better display of reaction. We should’ve treated as they would expect if in our situation. Even though I made an appt to pick up my baby girl as instructed I waited over 20 min and as the only one in the waiting area. Being there for my sweet girl was stressful for me and her why not expedite our departure. I was told bc it was shift change?!?!? Which must be more important than animals who just lost an eye being discharged to go home where they can find comfort. In the past my dealing with Reach have been positive but this experience was horrible. Makes me sad
Both of my dogs had to go to REACH, one of which was an emergency, she had a tumor on her heart. We were treated with the utmost respect and compassion from all. Many people do not understand that this also is a business and they have to have money to keep it running so I certainly understand why they need to make financial arrangements prior to treating pets. They have a wonderful facility and staff there. Thank you so much for all of your expertise, compassion, and kindness. It is very difficult making that decision to let your pet go, but I appreciate their honesty when surgery is not the best option and your pet is suffering.
I couldn't be more impressed with Reach. In the last 48 hours we had to take our cat in twice for a blocked urethra. The staff here is upfront about cost, and providing alternative game plans if you can't afford it. Not to mention the staff handling the check-ins and paperwork are some of the nicest, and most patient people I have met. If you have a pet who can't see their primary vet and it's after hours please consider going to these folks. You'll be in good hands.
We took our little dog here a little after midnight after we found her with a block of rat poison in her mouth! The staff did a fantastic job researching poison and were able to confirm that she did not eat enough to be toxic (thankfully, we brought the block from her mouth and a new block). The staff were very professional and gave us a technician consultation rate to save us money. Expecting to break the bank due to the 1am visit, bill was very reasonable and on par with normal vet visit fee! Highly recommend this vet!
My precious baby had to be euthanized. Gizmo was 17 and we were worried that he would be in more pain if we waited until out vet was open. It is truly one of the worst experiences of my life. However, the staff at Reach were kind and compassionate. We had called ahead, so they were expecting us. We were ushered into a lovely, private room and we're able to spend time with Gizmo. The transaction was done privately too, which I thought was very kind and thoughtful. Gizmo passed gently and was prepared for us to take home. My only thought would be that it would be nice if there was a separate exit as we felt bad walking past the other patients, crying and holding Gizmos box. I am so grateful to you, Reach. Thank you.
Reach Veterinary Specialists is a US Veterinary Care based in Asheville, North Carolina. Reach Veterinary Specialists is located at 677 Brevard Rd, Asheville, NC 28806, USA.
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