Two days past return policy on a $5,000 purchase. Said it would be against company policy to accept it. Absolutely in no way or form will I suggest this place of "business" to anyone looking to find something for someone special. I'm now looking into legal action against this horrible place.
At first I thought my experience was great. The employes that I talked to were all friendly and very helpful. Because of this I decided to leave my beautiful new ring ($$$) my boyfriend had purchased me to be resized ( from a size 7 to a 4). At first I was told this could take up to three weeks free of charge with the plan my boyfriend had purchased me along with the ring. Sadly I didn't have several weeks to wait for my ring to get back, I was only going to be in town for a little over a week. After informing the employe of this he offered me a "rush" (5-7 business days) on the ring for a charge of $35. To me this sounded great because I was sure to have my ring back in time. So I dropped my ring off that Saturday knowing it would be at their jewelers on Monday to begin the process. The empoye insured me it would more than likely be back that Friday for sure and the following Monday (this Monday 8/1) at the latest. Also really stressing to me that I could come in at any hour either day and it would be there. I was glad to know I could have my ring back so soon. Friday rolls around and I get NO Call No email. So I assume that it would be there on Monday and that things just got backed up. So today (8/1/16) rolls around and I call to let them know I'm coming in to get my ring because I was leaving for a business trip (3 months) as soon as I left with it. Sadly I was informed that they had not gotten any deliverys from their jewelers yet and probably wouldn't till around 2. On top of this news I was also told that it might not even be in today (8/1) but it might be in tomorrow on (8/2). I started to get really frustrated knowing that I had paid for a rush and the ring might not even be in the store that day, not to mention that I had no choice but to leave for my trip by noon with no chance of getting my ring after being informed that any time would be fine. Not wanting my ring to sit in the store for months I contacted my family that was down there and kindly asked them to pick up my ring later that day informing the empoye at the store of who was coming to get it. When my family member went to pick it up they were informed the ring was not there and that it should be there tomorrow, but at this point who really knows. Once the news of this reached me I was beyond upset. Although I do plan for my ring to be shipped to me by my family as soon as it's in their possession it still really annoys me that I have to go longer than expected without it. An that I even paid for a so called "rush" on my ring to start with if there was not even a rush to get it back to me when promised. I will be having my family member get me a full refund on this so called "rush" I paid for because a business should not make and promote promises to there costumers and not keep it, especially when that promise is bought. I hope that this is helpful for anyone who could possibly be looking to get this done to there ring at this location.
Was lied to by the saleswoman about intrest rates on remaining balences.
Zales Outlet is a US Jewelry Store based in Asheville, North Carolina. Zales Outlet is located at 800 Brevard Rd, Asheville, NC 28806, USA.
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