Second my fiancé’s ring we got started to oxidize, and we were not satisfied with what it was doing,
Claudia and Howard were so gentle, kind and knowledgeable!
Highly recommend! ❤️
My fiance and I chose a wedding band for him at Helzberg diamonds and I bought it for him after he went back home (he lives out of state and we are only able to see each other every few months). Our wedding date had to be postponed and the last time he came to town I decided to show him the ring rather than continue to keep it a surprise. When he tried it on, it was too big so today I went back to Helzberg Diamond store in the Asheville mall. They were totally unwilling to exchange the size 10 ring (the most common men's size ring) and get me one that was a half size smaller. It had never been out of the box other than for my fiance to try it on. They claimed they couldn't key it into the register to exchange it although I had the receipt. I tried to reason with them, even being willing to buy a $36 policy to be able to "fit their policy requirement". Although the manager was polite, the sales person I had dealt with was very rude. I walked away with a ring that is too big and with a knowing that this store is not one I will ever buy from again nor would I recommend it to anyone wanting a good experience when buying jewelry. I work in sales and know how very easy it would have been to help me.
This store is magnificent! Customer service was excellent and the staff very knowledgeable! Thank you for your help!
Unfortunately I had an amethyst fall off a tennis bracelet in 39 days of purchase. Not high quality.
My Now fiancé and I went to just LOOK for rings to give him ideas we’ll that’s never the case!
So Howard lovingly helped us pick our new forever ring, we are so satisfied with the quality of rings, quality of their personality and customer service!
I picked out a few rings made a wish list and Howard pulled out the master piece and it was all over from there you seriously can’t compare the master piece to any other ring, the sparkle, the awe effect.... just plain beautiful... “que the water works” and needless to say we left with that ring!
Just had the best experience ever! Preston, Zach, Megan, and Ashley are absolutely amazing at what they do. I'm so glad we bought my engagement ring here. The day after black Friday and all of them were incredibly nice. THANK YOU ALL!!
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Helzberg Diamonds is a US Jewelry Store based in Asheville, North Carolina. Helzberg Diamonds is located at 3 S Tunnel Rd, Asheville, NC 28805, USA.
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