Been dealing with Bill Russell's office ever since I started driving. They have always provided great service. His staff quickly answers any questions and work hard to take care of any policy questions or issues.
Through a series of stressful events, I neglected to pay an adjustment to my policy for changing vehicles. I got a reminder call weeks before cancel...didn't have my credit card at the time....so again neglected the bill. An agent called me again as a reminder that the policy "cancelled" due to my not paying, and went above and beyond to make every attempt to get continuous coverage saving me $$$$$ in penalties and unknown grief with the state for a lapse in coverage. They even followed up with a letter letting me know that I didn't have a lapse in coverage! My lack of actions in spite of their taking care of me should have resulted in a huge mess. This office is SUPERIOR in customer service and a huge asset to the State Farm Insurance Co.
Excellent people and service!
I rarely write reviews, but after years of flawless service Bill Russell's office deserves one!
As much as they help me out, I know they can help anyone.
They provide me and my family with homeowners, auto, general contractors, and commercial auto policies. They also helped me out with workman's compensation for my business as well.
Bill Russell State Farm Insurance Agency is a US Insurance Agency based in Asheville, North Carolina. Bill Russell State Farm Insurance Agency is located at 494 Hendersonville Rd, Asheville, NC 28803, USA.
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