Being a single woman finding an honest mechanic is a must. The mechanics are really nice and they are always upfront with the cost of the work that is needed to be done. If you are looking for a good mechanic look no further. These are the guys and gal you need. Even the secretary up front knows about cars and their parts!
My 1997 explorer was taken in for inspection. The engine light was on. They said it was O2 sensor and replaced it but other issues and would not pass it. When I went back to get it and pay the 400 dollars the windshield was broken. Took it to another machanic and sensor had not been changed. My daughter took her vehicle in with similar results. DO NOT THINK IT WONT HAPPEN TO ME!!! IT CAN..The lady in office is nice.
This place is great. I researched the price of the repair my car needed and Pate's was the only one that gave an honest/correct estimate for the repair. They are also very nice and you can tell they want to earn your business. Definitely going back here for all my car needs.
If you're looking for superior customer service and great car repair this is your place. The people at Pates are amazing, caring, and helpful. Every time I have visited there I've been greeted with a smiling face and been treated with respect and kindness. They really go above and beyond the call of duty when it comes to customer service. In addition, they get the job done. I would recommend Pates to anyone!
Came to Pates because of the great reviews and made an apt to get the damage on my car checked out for an estimate. They call me a few hours later with the estimate and then try to tell me that there's a $40 'release fee'. Apparently it's what they charge to look at your vehicle. I wasn't told of this fee when I made the apt or when I dropped my car off, only when I wanted to pick it up, convenient timing huh? I flat out refused and the lady finally just said "okay your car is ready to be picked up then" and I did without incident. If I'd been told about this fee beforehand, I would never have considered them. But because they tried to pull this sneaky crap I will NEVER use this place for anything. Good going Pates, you lost a customer AND didn't even get your bullsh* fee. Stupid.
Pate S Automotive Services Inc is a US Car Repair based in Asheville, North Carolina. Pate S Automotive Services Inc is located at 284 New Leicester Hwy, Asheville, NC 28806, USA.
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