I dropped the rental off at Enterprise and they gave me a ride to ABRA. Again, Matt the "Manager," is no where to be found. However, my car paint matches. But the paint is cheap and doesn't even look clear coated. So I had to suddenly leave my meeting (losing that client) because of ABRA's incompetence, and it still isn't fixed correctly.
The Statefarm Guy inspects my car, is outraged by ABRA's terrible work, and he couldn't have agreed with me more. Unlike Matt, the "Manager," the Statefarm Guy justified a repaint.
I had taken my last car to a different auto body shop in town to have the driver side mirror replaced and the guy that replaced my mirror broke the mirror's control mechanism, snapped off the pieces that hold the interior door on to the body, and then blamed it on "planned obsolescence" and "cheap plastic parts." I was devastated and have been afraid of trusting another auto body shop with my vehicles since.
Then, I saw my car. The paint on the rear bumper didn't match at all (see picture). The Associate (I can't remember his name) tried to tell me it was an exact match to the front bumper; which they clear coated. I asked for the "Manager." Matt, the "Manager," came out, and he tried to sell me on the fact that plastic bumpers won't exactly match up to metal fenders. And that's absolutely a fact- they won't. However, their work wasn't even close to a similar match (see picture). Matt tried to have a pissing contest with me and seemed to be trying really hard to come off as knowledgable. He kept repeating himself instead of addressing my points. He continued to try to sell me on their work being acceptable, and he finally arrives at a conclusion and said, "Well, I can't justify a repaint." I said, "What do you mean you can't justify a repaint? It doesn't match, and this is a brand new car." Matt stated, "I'll have to call the Statefarm guy and see if they'll pay for it." I thought, "To see if they'll pay for it? It's your terrible work that's the problem." I was, and am, working 7 days a week, and I really didn't, and don't, have time for such an inconvenience due to incompetence and terrible service. But, again, it's a brand new car, and the work needs to be done correctly. So I went on my way.
The staff were friendly, polite, and helpful, but the wait for repairs is simply too long. I have been waiting for over a week to have some fairly simple repairs done. Additionally, my car sat on the side of the road next to the shop where it was dropped off by the tow truck for two days before it was towed into the garage to be examined.
I had my accident back in May 2017. The repairs took longer than the 30 days the insurance company would pay for the rental car. When I arrived for the first repair, the replacement bumper was bent. They had damaged my replacement bumper installing it on the car. I had to turn in my rental car and drive my middle-of-repairs car. ABRA only offered to pay for the rental car if I picked up the car in that condition. We were told the vehicle would be ready/part arrival on certain dates. When dates were passed, we were not given a followup call. Promised repairs were not satisfactory and some were not even taken care of. Employees only once walked out with me to inspect the car. Many times we had to call their corporate office or our insurance company to get the ball rolling. We were told that Ford owned ABRA and Ford technicians would be fixing the car. The first repair visit had a damaged bumper with pieces of tape on my wheel and windshield. Second repair work was to replace with OEM bumper and fixing the paint on the side. The OEM bumper was also placed on car incorrectly. ABRA touched up paint with non-matching white paint and did not smooth it out as promised. No one came out with me to inspect the car. OEM bumper was warped in the center. We later found out from their corporate that it was a franchise. ABRA as a whole was not related to Ford in any way. After fighting with the insurance company ABRA agreed to try to make it right. Third repair visit the bumper was not warped. Bumper and fender was not placed on vehicle correctly; there was no smooth connection like before. My antenna was still taped to the top of my car with blue tape. I went back in asked for a manager. The manager shrugged me off and said that we weren't pleased with any repairs they had attempted. Well, of course not it had three to three and a half months and the car wasn't repaired. I let him know we would take the car somewhere else and I would mail him a bill. Insurance adjuster looked at car and was highly unsatisfied at ABRA's work. One tail light had already fell that afternoon when we left ABRA. We had documentation of calls, promises made by ABRA, and pictures for each repair. We took it to another repair shop and they had my car fixed with additional requested work all within two days. ABRA paid for my rental car for the two visits, but they failed to complete the repair. We would not recommend anyone to visit ABRA. Just like the reviews down below we had issues with paint quality and color. If their headquarters are dissatisfied in their workmanship and quality of management that should tell you something.
Since it was ABRA's mistake, they had to pay for my Enterprise rental car until they fixed my car. When I dropped off my car on Monday, Matt, the "Manager," is no where to be found. Meanwhile, I'm working 14 hour days this entire week, and I can't adjust my schedule, because of ABRA's mistake. Tuesday afternoon my car is finished, and I was unable to pick it up until Thursday due to my work schedule that I can't change.
ABRA closes at 6:00PM. Today, Wednesday, at 4:00PM we took a break from my meeting, and I got a call from Enterprise, and the representative said, "Hey, we just wanted to let you know that ABRA said they're not going to pay for another day of renting the car." I thought, "Why is Enterprise calling me and not ABRA." So, I had to leave my meeting to get my car before ABRA closes. That cost me this client. I lost business, because of ABRA's mistake and terrible service.
After getting several quotes and reading tons of online reviews, I decided to have the folks at Abra replace the hinges on my driver side door. Quality was my #1 concern followed by price because I was paying for it out of pocket. My door now opens and closes like it is brand new! No more sagging door to fight with on my steep driveway. The customer service was fantastic! They work so efficiently that I was able to wait in their nice, clean lobby while they did the work. It took about 50 minutes from the time I arrived until the time I left.
Never take your car here- poor management and even worse customer service. Let me explain:
I grew up around Auto Body shops, and I know the in's and out's of how they're run. ABRA quoted $1,200.00 to Statefarm for my little paint and bumper damage (see picture). They listed a lot of parts and "repairs" that weren't necessary, but, hey, I've seen Auto Body shops do that before- no big deal.
Probably the most professional body shop experience I have ever had. My customer service rep was Nick Caminiti and he was helpful and honest about the time it would take for repairs. He also went to bat for me against the insurance company to put only factory OEM parts back on my car. Also worth noting is the technician working on my vehicle found some cash in my car and immediately turned it in to the manager. Needless to say he got that money back as a tip. I would trust this company with any vehicle. They stay backed up and for some this would be a complaint but for me it is a mark in their favor. No matter what I need body work for in the future I will only be using this Abra. The work done was seamless and the paint matches perfectly.
I dropped my 2017 WRX off on Monday, and they said, "It will take 2 days." So Wednesday rolled around, and I hadn't heard anything from them. I called Terry, and he said, "Oh, we have the wrong impact bar. So it should be done Thursday, at the latest Friday." In other words, they ordered the wrong impact bar. I thought, "No big deal. They've been okay so far, and everyone makes mistakes." Friday rolls around, and I was out of town on business. Yet again, no word from ABRA. I called Terry, and he said, "It will be ready by 6:00PM if you want us to leave the keys in it for you to pick up." I thought, "There's no way I'm just picking up my car without inspecting the work first." Terry pushed hard for them to "just leave the keys." So that was naturally a red flag. On Monday, I went to ABRA, and I saw the final quote they sent to Statefarm; it was for $1,700.00 for a little bumper and paint damage.
I highly recommend Abra Auto Body in Asheville to anyone that needs minor or major auto body work done and will definitely used them again.
Abra Auto Body Glass is a US Car Repair based in Asheville, North Carolina. Abra Auto Body Glass is located at 611 Brevard Rd, Asheville, NC 28806, USA.
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