Just nasty. We had to evacuate because of the hurricane and had no choice but to take this room last minute. They had no other rooms and i am super unhappy with the state of this one. Walked in and I was floored by the smell of cigarette smoke. I have mild asthma and can't live with that. Reached out to the front desk and they offered nothing. Had to do my own research and buy my own cleaning supplies to remove the smell. I began cleaning the room and dirtied up 4 of their towels wiping everything down. Who knows if it is dirt, cigarette ash or whatever. My next step is emailing their corporate office. Don't stay here if you can avoid it!!!!
Completely filthy rooms, mold in the rooms, handicap accessible rooms, which cost more than the other rooms, were extremely hard to use in a wheelchair. Had to roll completely into the bathroom shower to be able to even shut the door of the bathroom. Non slip strips in the shower peeled right up when you step on them. Water damage and ceiling tiles missing. Very soft uncomfortable beds. AC didn't cool the room very well at all. Huge hole in the wall that we very shoddily repaired. All in all, way too expensive and very very outdated.
If you need a handicap accessible room, this is Not your place to stay. There's an extra charge per night (almost $15 extra per night) for handicap accessible. Bathroom was a HUGE issue. Nothing could help the gross shower, black gunk around drain, baseboards broken off and dirty, carpet on bathroom door threshold was black with mold. Housekeeping did a good job, beds made daily, clean towels, vacuumed daily. In the room itself, peeling wallpaper, security latch on door broken, a/c not working properly. We won't try another Ramada Inn again.
This hotel looks like it was well designed but it is starting to look run down. Building maintenance looks like it's been done on the cheap for a while. The rooms were clean and neat but the entire building looked worn.
Spacious lobby and its very intriguing. I really enjoyed my stay here, pool and hot tub! Its a classically older hotel not run down. I imagine perfect for large groups. Its inexpensive and located in a great spot! Not too far from mountains or Asheville!!
Staff is really nice! We asked for a clean room and got one (:
Ramada Asheville Biltmore West is a US Lodging based in Asheville, North Carolina. Ramada Asheville Biltmore West is located at 275 Smokey Park Highway, Asheville, NC 28806, USA.
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