Showed up at 9 am for a truck we reserved the day before through the website.
Was told they didn't have my truck. I could call customer service and they could help me find a truck. She said this happens all the time and I shouldn't be upset. As proof she showed me a list of other a before me that also weren't going to get their truck today. It didn't seem to occur to her to call these people and tell them so they at least got a heads up that their moving plans where ruined before driving here.
I rented a compact car for a day trip. I had never rented from Budget Rent A Car Before. Usually when I rent from Enterprise or Hertz I get a shiny new car. I showed up and I did rent a compact car. They gave me a Nissan Versa. I had nothing against it being a Nissan or a Versa. The problem was the car. It had duck tape marks on the doors of the car. It had dents all over the car. The windows both inside and outside were filthy. There was some sort of writing on the windows. The car looked so bad that the person who dropped me off commented, "What a piece of junk." When I went to Tennessee, my friend commented, "Your car....wow!" The car did run all right. I just was shocked that they would give me a car that looked so bad and I wondered if it had been in some sort of accident since there was ducktape on the doors like they had to ducktape the doors together at some point. Angela at the service desk was very helpful and nice. No complaints about the service, just the vehicle itself.
The worst of the worst.
Worse customer service I've ever had. Made us wait in line for over 2 hours at 2:30am just to get to the counter. Then over charged us $170 dollars. The guy at the counter said our bill would reflect the difference in price. Then when it didn't, we emailed them our complaint and they said we agreed to it. Then refuse to show us the complete billing breakdown. Not only that but our car wasn't even nice - it was all beat up, the check engine and the airbag lights were on, and the radio didn't even work. I'll never rent from them again.
I had to extend the date on my rental car which would have cost me huge amounts of money. Angela did everything to save me as much as possible and she DID!
Rude and apathetic
We reserved a truck weeks before, show up at reservation time and guess what! No truck. Lady has a major stick up her but and after making herself busy with papers and doing absolutely everything except help us tells us to go 35 mins away to get our truck. When we complain she then refuses to call back and reserve the truck at other location and starts yelling at us. We leave to call customer service which is the biggest joke. Absolute idiots who literally could not care less. So much for our moving plans. Uhaul anyone? Jesus Christ. Save yourself the huge goddamn hassle and go ANYWHERE else.
There are not many places that give such caring and professional customer service. She was very personable and knowledgeable and offered me the best deal possible. When I need a rental car again, that is the only place I will go. Thank you again, Angela!
I'll never rent a car or truck from any budget ever.
Budget Car Rental is a US Car Rental based in Asheville, North Carolina. Budget Car Rental is located at 1 S Tunnel Rd, Asheville, NC 28805, USA.
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