I have always used Penske rental trucks over the years and the trucks are always clean and we'll maintained. Their customer service representatives are always helpful and have always answered any questions that may arise.
Gotta give it to this place for being fast and helpful, and going the extra mile. I mean not sure how competitive the rate was, but I got set up in hours and they even waited for my driver to get the truck and re-power the load.
Way to go. Truck is to drive. I would recommend it. It's easy to set up too. Go for it.
The guy at the counter was great and even called a cab for me as soon as I got there. Zero headache dropping the truck back off at that location. And signs where clear for exit and enter. Only thing was no signs for where to drop it off so I just parked it inside the gate and went into the office. With the trucks make sure you take it for a drive before you load it up. I picked mine up in NH and drove to NC with it pulling to the right the WHOLE 950 miles. But that was NH not these guys.
I own several retail and furniture stores around Asheville NC. I began using this Penske location for commercial truck rentals in 2009. The service was terrific until a couple of years ago when the front desk employees were promoted and new clerks were brought in. I immediately lost my commercial discount rates, could no longer pick up the trucks early in the AM, and was consistently treated rudely and with total disrespect. So I left and moved my business to Budget Truck Rentals. A few weeks ago, I decided to give Penske another chance by renting a 26' truck each week. Still no commercial rate and no early pickups, but it wasn't bad. After today, they have lost my business permanently. Friday, I called to reserve a 26' truck that I needed for early Monday morning, a one day rental. The clerk, Austin, recommended that I come in Sunday (today) to pick up the keys so that I would not have to pay for additional days and I could still leave early enough Monday. I paid for an employee's time to go over to Penske to do the paperwork and get the keys (not the truck, and they have MANY 26' trucks sitting there unrented). Today's front desk clerk rudely demanded to charge my card $528 for two days (I was being charged for today just because of their limited business hours), was a smart a** because my debit card has a $500 transaction limit, then told me to go to Budget Truck Rental. So I will. I wasted money today and my schedule will be messed up all week, but my business will go to where it is appreciated.
Penske Truck Rental is a US Moving Company based in Asheville, North Carolina. Penske Truck Rental is located at 233 Sardis Rd, Asheville, NC 28806, USA.
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