Next day I called the salon and they scheduled me for a fix with a different stylist. Another 2 1/2 hrs, lots more chemicals and a better outcome, but will be much higher maintenance than my desired highlights.
This place is ok, not great. But it is mainly because they are understaffed, not occasionally...but every time! I went in a few days ago and there was only one cashier and a line of about 10 people, she called over her radio for help twice and no one came. She was also trying to process a return and couldnt get anyone to come to the desk to approve it. I had one 6 dollar item and had already waited in line 15 minutes to pay for it, finally i had to lay it on the counter and apologize that i didnt have time to wait that long. I wasnt mad at the cashier, it wasnt her fault. But waiting in like for 15-20 minutes for a 6 dollar item is absurd. I will just go to CVS.
New to Asheville, looking for reliable salon, I had an appointment for highlights with the salon manager, Dawn, after hearing high praise for her 30 yrs experience with hair color. When I arrived she told me my hair was too short (although I've had them before-same hair cut) and said she would have to do all-over color, then frost. I should have walked then, but was leaving in just a few days for a big trip and wanted to get ready. And I'm rather casual about hair things, just want some highlights and a good cut.
Do not go there!!!
I also expected an offer to refund at least a portion of the very expensive first round - and an apology. None.
Contacted the Ulta customer service rep who told me the local rep would be in touch. Nope.
Got my hair done here. Extremely overpriced compared To beauty salons; Color took 4 hours and when it was finished the hairdresser admitted she "messed up" because the color wasn't even what she wanted. By the time I was all done they were closing so she said "come back another time and I'll fix it" color was overall decent though.
Now I have never been to another Ulta than this one, so I am unsure if all Ulta's employees are rude and useless but this one is, minus unfortunately the cashier I do not know her name. She at least didn't have a full on conversation with the other cashiers as she check me out, which most do.
On two occasions I had to find someone. The first time I found a guy working there, and was asking for help about a concealer shade for me, as I have never used concealer before, and I told him that and he gave me this look like it was obvious and acted like I was stupid.
Terrible salon experience. Do not go for a updo. They will book you but the girl did not know what she was doing. She did 2 different styles, took it out and proceeded to tell me my hair couldn't be put into a updo.. I got married last year and have had several up dos. It's called you don't know what you are doing. The ponytail she considered a updo fell before I made it to the wedding.looked terrible and the managers there were rude and not helpful do not go to this salon
Anyway, 2 1/2 hrs later I left, feeling over-processed and tired. Got home and saw the results in natural light. Ugh! She had "fried" my frosted hair and left it whiter than the hair I went in with. Bad cut too.
The second time, I was looking for something specific, I have a disability that makes it hard for me to stand and walk over the place, yet I walked around the store 2 times front to back, isle to isle trying to find someone to help me, and I could not find someone, if I did they turned around and walked away so freaking fast. When I finally went to the front to check out with the items I did find, I asked the cashier and she looked so mad that I asked her about the item. God forbid they work hard.
I don't always wear make up, esp when I go shopping. I have gone at least a dozen or more times in the past year, and no one ever helps me. They just walk by and never ask if I need help or not.
I finally felt the need to review them, as I was looking up the reviews on the brow bar, and after seeing so many bad reviews, I felt it was time to finally give my opinion.
Ulta has great rewards program, great credit card, and good selection of products, but I will stick to online ordering to ever buy things from this company, as their customer service needs to be fixed ASAP.
The only reason why I am giving them a two star rating is because of the last cashier that checked me out, and I do love the rewards, but now I shop online.
Ulta Beauty is a US Hair Care Studio based in Asheville, North Carolina. Ulta Beauty is located at 3 S Tunnel Rd, Asheville, NC 28805, USA.
Please contact with Ulta Beauty using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ulta Beauty opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Asheville