My first time to this salon and I was blown away. Everyone was so friendly, which helped with my anxiety about getting my hair done in a new place. I've had several terrible experiences in "upscale" salons around the Asheville area. This was not one of them. Jen listened to me and was very attentive to what I wanted. She gave me a wonderful cut and did an amazing job with my color. Her warm personality and friendly vibe continued through my entire appointment. I just moved to Oregon but will be visiting Asheville just to get my hair done at Salon Dragonfly. I cannot thank y'all enough.
So I looked at reviews like a lot of people. Dang some of you are brutal.
This salon has a great atmosphere, I do not know the owners names but they were friendly. They joked woth each other. Great place. Brooks did a great job. Very attentive told me everu step she was doung asked of it was ok. O love that and very very reasonably priced. I found my new salon
I had the BEST hair experience at Dragonfly! The staff are amazing and the experience was great. Another high-end salon in town had left my hair looking like I had bleached it (NOT what I had asked for) and I didn't know if it could be repaired. Caitlin assured me that I was in good hands and I couldn't be happier! CAITLIN IS AMAZING!!! Not only did she fix my hair, but she mixed colors so flawlessly and my hair is the EXACT colors of the picture I showed her - and the picture I showed her was a bit complicated - Caitlin didn't hesitate, didn't tell me it was too complicated - but confidently and flawlessly cut, and colored my hair - EXACTLY what I wanted!!!! Go to Dragonfly!!! :)
I honestly can say that I had the worst experience while I was here. At first it was alright, they were pretty welcoming and everything, but they messed my hair up pretty bad, and when I went back for them to fix it, the owners were so incredibly rude. I left the shop and started crying because how rude they were. They were talking down on me, and making me feel less of a person because I wasn't "clear" enough on what I asked for. They over price and are very rude. Please do not give them any business! this incident needs to be known.
If I could give them half a star I would. I once was a satisfied, return-customer here, until a few months ago. First of all, their receptionist mistakenly scheduled my cut and color with someone I had never seen before, even though I asked for my usual stylist. After 3 hours of having my hair colored (took way too long) I realized I was extremely unsatisfied with it. I was very sick that day and didn't have time for them to reapply color. I called back saying I was disappointed with the color, as it was not what I asked for, and because I could barely tell a difference in appearance at all. They told me to come back in, that they would "fix it" for free. I came back the next week, discussed my hair with the same stylist and after 20 minutes of sitting in a salon chair, the manager, quite loudly, in a room full of people, said I'd be charged for any touch ups because it essentially wasn't their fault. Unfortunately, the manager talked to me like I was a confused child and took no responsibility for what she called a "miscommunication". I decided to leave because I found this very insulting, and I didn't have money for the "touch ups". So, I left the salon without any consolation, having paid $200 for a cut and color that could not be differentiated from my natural color, and having spent 3+ hours of my Saturday morning, when I should've been at Urgent Care, to be publicly belittled and ripped off by this salon. Needless to say, I will never give these people my business again, nor could I ever recommend their services.
Salon Dragonfly is a US Hair Care Studio based in Asheville, North Carolina. Salon Dragonfly is located at 115 Patton Ave, Asheville, NC 28801, USA.
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