I was really impressed by the professionalism and care the staff showed me. Toni was vey helpful in finding exactly what worked for me!
As a male, aesthetics can be a bit daunting. The staff at Ideal Image- Asheville truly insured I was most informed with their services and my options. I appreciate the transparency and professionalism.
I've been with ideal image for some time now. The original consultant I had was great. Every time I call Ideal image this time around, they put me on hold to consult about my visits. Whether it's money or follow up visits. The owner is very helpful and will listen to your needs. You don't talk to him directly, but the Regional director is very good. It's almost sad when you call a place and constantly have to escalate a call yourself. Clearly the office staff, besides the nursing and PA have not had any professional training. Treatments work when you are consistent. But just a fair warning, things will never be handled at the office level. You will constantly have to escalate calls yourself and go over their heads. Be prepared. I'm constantly prepared for every call, to be put on hold and to be discussed among office staff. Every single time. You would think the office staff owned the place and your money went into their pockets directly. Unprofessional. But the owner is fair and knows how to do business. But the office staff don't know anything about customer service. At all!!!!
I went in to see about laser hair removal after dealing with issues in my bikini area for years. Once there they reeled me in with a great deal, no interest for two years! Well, I thought, on my nonprofit salary that's great! The treatment itself has helped me in my problem area and I have been making my payment every month on time, however, this month I noticed that my balance had nearly doubled! The interest had been accruing the whole time instead of starting after the two years and there had been no real warning that this was about to happen. Sure it is in the fine print, but I had just been going on my merry way paying the suggested amount. If I had known they were going to double my balance of $450 I would have paid that day! Yes, I know I should have been more aware of what I was getting into, but it seems very suspicious that these "warnings" are just tucked into the regular verbiage. Every other place I have come across will add an extra note to your bill or highlight the section with the statement letting you know you are about to get dinged. So after two years of payment, I am back at square one. The sad thing is, I actually liked the experience, staff and results, and had been recommending it to others, but this whole thing has left a bad taste in my mouth now.
I would like to recognize Kristen for going out of her way to make sure I was happy with my results. She explained everything to me and did a great job. I was very pleased in how she followed up on my results
Ideal Image Asheville is a US Hair Care Studio based in Asheville, North Carolina. Ideal Image Asheville is located at 264 Thetford St #120, Asheville, NC 28803, USA.
Please contact with Ideal Image Asheville using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ideal Image Asheville opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Asheville